Careers

If you are interested in working at NTBA send your resume and a brief cover letter indicating the position you are applying for to hr@thentba.com


Member Relations Manager

NTBA is seeking a full-time Member Relations Manager based in Irving, TX. This position requires travel within an assigned territory to support member stores and ensure compliance is upheld for both members and vendors.

Responsibilities:

  • Conduct customer service visits to member stores and verify that compliance regulations are being upheld.
  • Escalate compliance issues when needed and educate store owners on how to remain in good standing with NTBA.
  • Assess product, compliance, and operational risk management strategies to improve business practices in stores.
  • Ensure all spanner and poster frames are updated monthly with new promotions and deals.
  • Strategize with vendors regarding planograms and resets in C-stores.
  • Verify products and packaging are purchased from preferred vendors and not outsourced.
  • Manage all other aspects of member relations, including building relationships with store owners.
  • Perform other duties as required.

Qualifications:

  • High School Diploma required. College Degree preferred.
  • Minimum 3 – 5 years of experience with account management.
  • CPG Experience preferred.
  • Good driving record with a valid drivers license.
  • Excellent communication, negotiation and customer service skills.
  • Ability to handle various projects concurrently and be extremely detail oriented in the process.
  • Self-starter with the ability to work with minimal supervision.
  • Must demonstrate a high level of professionalism and interpersonal skills, especially with members and vendors.
  • Intermediate skills in Microsoft Office Suite (Excel, Word, and Outlook).
  • Must be willing to work some nights and weekends for NTBA events.