If you are interested in working at NTBA send your resume and a brief cover letter indicating the position you are applying for to

Member Relations Manager

NTBA is seeking a full-time Member Relations Manager based in Dallas, TX. This position requires travel within an assigned territory to support member stores and ensure compliance is upheld for both members and vendors.


  • Conduct customer service visits to member stores and verify that compliance regulations are being upheld.
  • Escalate compliance issues when needed and educate store owners on how to remain in good standing with NTBA.
  • Assess product, compliance, and operational risk management strategies to improve business practices in stores.
  • Ensure all spanner and poster frames are updated monthly with new promotions and deals.
  • Strategize with vendors regarding planograms and resets in C-stores.
  • Verify products and packaging are purchased from preferred vendors and not outsourced.
  • Manage all other aspects of member relations, including building relationships with store owners.
  • Perform other duties as required.


  • High School Diploma required. College Degree preferred.
  • Minimum 3 – 5 years of experience with account management.
  • CPG Experience preferred.
  • Good driving record with a valid drivers license.
  • Excellent communication, negotiation and customer service skills.
  • Ability to handle various projects concurrently and be extremely detail oriented in the process.
  • Self-starter with the ability to work with minimal supervision.
  • Must demonstrate a high level of professionalism and interpersonal skills, especially with members and vendors.
  • Intermediate skills in Microsoft Office Suite (Excel, Word, and Outlook).
  • Must be willing to work some nights and weekends for NTBA events.